All Systems Operational

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
100.0 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Operational
90 days ago
100.0 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
100.0 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
100.0 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
100.0 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Hedera (HBAR) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
100.0 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
100.0 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
100.0 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
99.98 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
99.95 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
99.99 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
99.99 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
100.0 % uptime
Today
PIX ? Operational
90 days ago
100.0 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled maintenance on Colombian Pesos services | August 22nd, 2025 Aug 22, 2025 20:00-22:00 UTC

One of our providers will conduct scheduled maintenance on their services on August 22, 2025, from 3:00 to 5:00 PM COT. During this maintenance, COP withdrawals will be unavailable.

We apologize for any inconvenience this may cause and appreciate your understanding.

Rest assured that your funds will remain secure at all times.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

------------------------------------------------------------------------------------------

Uno de nuestros proveedores realizará un mantenimiento programado en sus servicios el 22 de agosto de 2025, de 3:00 a 5:00 pm, COT. Durante el mantenimiento, los retiros de COP no estarán disponibles.

Disculpa las molestias que esto pueda ocasionar, agradecemos tu comprensión.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia adicional, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Posted on Aug 21, 2025 - 23:08 UTC

Maintenance on ARS Currency - Deposits & Withdrawals | Aug 24th, 2025 Aug 24, 2025 05:00-09:00 UTC

One of our service providers will conduct scheduled maintenance on Aug 24th, from 05:00 to 09:00 UTC. During this time, you may experience service degradation or temporary interruptions in our Argentinian pesos (ARS) deposit and withdrawal services.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.

Rest assured that your funds will remain secure at all times.

If you require any assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------

Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 24 de agosto, desde las 02:00 hasta las 06:00 ART. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).

Lamentamos cualquier inconveniente que esto pueda ocasionar y agradecemos tu comprensión. Te recomendamos planificar tus transacciones con anticipación para evitar posibles interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Posted on Aug 20, 2025 - 19:57 UTC

MKR/SKY and DAI/USDS Migration Sep 3, 2025 16:00-21:00 UTC

The MakerDAO protocol, responsible for MKR and DAI tokens, voted to upgrade to the new Sky Protocol, to streamline governance, encourage greater voter participation, and support the ecosystem’s long-term growth and scalability. Due to this migration, on September 3rd, 2025, at 16:00 UTC, your MKR tokens will be redenominated to SKY, and your DAI tokens upgraded to USDS.

What will my portfolio look like?
You will receive 1 USDS for every DAI in your wallet;
You will receive 24,000 SKY for every MKR in your wallet;

MKR and DAI tokens will no longer be available after the migration.
In case you don´t want your assets to be migrated, you can withdraw your MKR and DAI before the migration.

During this migration, transactions for these assets will be paused to ensure a secure transition. Any open orders for MKR and DAI will be cancelled automatically. You will see your new token balances a few hours after the migration is complete.

Remember that MKR/DAI balances will not be visible in your wallet throughout the duration of the migration. Rest assured, your funds will remain secure.

You can read more about this migration over https://blog.bitso.com/migration-mkr-sky-dai-usds/

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

---------------------------------------------------------------

El protocolo MakerDAO, responsable de los tokens MKR y DAI, votó a favor de actualizarse al nuevo Sky Protocol, con el objetivo de simplificar la gobernanza, fomentar una mayor participación de los votantes y apoyar el crecimiento y la escalabilidad a largo plazo del ecosistema. Debido a esta migración, el 3 de septiembre de 2025, a las 10:00 MXT | 11:00 COT | 13:00 ART, tus tokens MKR se convertirán en SKY y tus tokens DAI se convertirán en USDS.

¿Cómo quedará mi portafolio?
Recibirás 1 USDS por cada DAI en tu wallet.
Recibirás 24,000 SKY por cada MKR en tu wallet.

Los tokens MKR y DAI ya no estarán disponibles después de la migración.
En caso de que no desees que tus activos sean migrados, puedes retirar tus MKR y DAI antes de la migración.

Durante este proceso, las transacciones de estos activos serán pausadas para garantizar una transición segura. Cualquier orden abierta para MKR y DAI será cancelada automáticamente. Verás tus nuevos saldos de tokens unas horas después de que la migración se complete.

Recuerda que los saldos de MKR/DAI no serán visibles en tu wallet durante la migración. Ten la seguridad de que tus fondos permanecerán seguros.

Puedes leer más sobre esta migración en https://blog.bitso.com/es-mx/migracion-mkr-sky-dai-usds/

Si necesitas ayuda adicional, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com.

---------------------------------------------------------------

O protocolo MakerDAO, responsável pelos tokens MKR e DAI, votou a favor da atualização para o novo Sky Protocol, com o objetivo de otimizar a governança, incentivar uma maior participação dos votantes e apoiar o crescimento e a escalabilidade de longo prazo do ecossistema. Devido a esta migração, em 3 de setembro de 2025, às 13:00 BRT, seus tokens MKR se tornarão SKY e seus tokens DAI se tornarão USDS.

Como ficará meu portfólio?
Você receberá 1 USDS para cada DAI em sua carteira.
Você receberá 24.000 SKY para cada MKR em sua carteira.

Os tokens MKR e DAI não estarão mais disponíveis após a migração.
Caso você não queira que seus ativos sejam migrados, você pode sacar seus MKR e DAI antes da migração.

Durante este período, as transações desses ativos serão pausadas para garantir uma transição segura. Quaisquer ordens abertas para MKR e DAI serão canceladas automaticamente. Você verá seus novos saldos de token algumas horas após a conclusão da migração.

Lembre-se que os saldos de MKR/DAI não ficarão visíveis em sua carteira durante a migração. Fique tranquilo, seus fundos permanecerão seguros em todos os momentos.

Você pode ler mais sobre esta migração em https://blog.bitso.com/pt-br/migracao-mkr-sky-e-dai-usds/

Se precisar de mais ajuda, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Posted on Aug 21, 2025 - 16:46 UTC
Requests
Fetching
Aug 22, 2025

No incidents reported today.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
Completed - The scheduled maintenance has been completed.
Aug 20, 17:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 17:00 UTC
Scheduled - On August 20th, starting at 17:00 UTC, the Hedera Mainnet Blockchain will perform an upgrade that is expected to last 1 hour. During this period, HBAR deposits and withdrawals over the Hedera network will be temporarily disabled.

Please plan your transactions accordingly to avoid the disruption.

Rest assured that your funds are always secure.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

------------------------------------------------------------------

El 20 de Agosto, comenzando a las 11:00 MXT | 12:00 COT | 14:00 ART, Hedera llevará a cabo una actualización en su red principal con una duración estimada de 1 hora. Durante este periodo, los depósitos y retiros de HBAR en la red Hedera estarán temporalmente deshabilitados.

Por favor, planifica tus transacciones con anticipación para evitar las interrupciones.

Ten la seguridad de que tus fondos permanecerán seguros en todo momento.

Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/

------------------------------------------------------------------

Em 20 de agosto, a partir das 17:00 UTC, a Hedera Mainnet Blockchain realizará uma atualização com duração prevista de 1 hora. Durante este período, os depósitos e saques de HBAR pela rede Hedera serão temporariamente desativados.

Por favor, planeje suas transações de acordo para evitar interrupções.

Garantimos que seus fundos estão sempre seguros.

Se precisar de mais assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

Aug 14, 18:56 UTC
Aug 19, 2025
Resolved - This issue has been resolved.
Aug 19, 07:25 UTC
Investigating - We are facing issues with password reset emails . Team is working on it and we will keep you posted .

We apologize for any inconvenience this may cause.

Aug 19, 06:52 UTC
Aug 18, 2025

No incidents reported.

Aug 17, 2025
Completed - The scheduled maintenance has been completed.
Aug 17, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 04:30 UTC
Scheduled - Payoneer will perform scheduled maintenance on Aug 17th from 04:30 to 10:30 UTC.

During this time, USD deposits via Payoneer might experience a degraded performance. Additionally, Payoneer-Bitso account set up may experience disruptions.

We apologize for any inconvenience this may cause and appreciate your understanding. To minimize potential impact, please plan your transactions accordingly.

Please be assured that the security of your funds remains our top priority throughout this period.

If you require any assistance, please don't hesitate to contact our Customer Support team at https://support.bitso.com/.

------------------------------------------

Payoneer realizará un mantenimiento programado comenzando el 16 de agosto a las 22:30 CST & 23:30 COT | 17 de agosto a la 01:30 ART, con una duración estimada de 6 horas.

Durante este tiempo, los depósitos en USD a través de Payoneer podrían experimentar un rendimiento degradado. Además, la configuración de cuentas Payoneer-Bitso podría sufrir interrupciones.

Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión. Para minimizar el impacto potencial, por favor planifique sus transacciones con anticipación.

Le aseguramos que la seguridad de sus fondos sigue siendo nuestra máxima prioridad durante este período.

Si necesita ayuda, no dude en ponerse en contacto con nuestro equipo de Atención al Cliente en https://support.bitso.com/.

------------------------------------------

A Payoneer realizará manutenção programada em 17 de agosto, das 01:30 às 07:30 BRT.

Durante este período, os depósitos em USD via Payoneer podem apresentar desempenho degradado. Além disso, a configuração de contas Payoneer-Bitso pode sofrer interrupções.

Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos sua compreensão. Para minimizar o impacto potencial, por favor, planeje suas transações adequadamente.

Tenha certeza de que a segurança de seus fundos permanece nossa principal prioridade durante todo este período.

Se precisar de assistência, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/.

Jul 30, 17:26 UTC
Completed - The scheduled maintenance has been completed.
Aug 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 05:00 UTC
Scheduled - The COELSA network will undergo scheduled maintenance on Aug 17th from 05:00 to 07:00 UTC. During this time, Argentine pesos (ARS) deposits and withdrawals might experience a degraded performance.

We suggest that you plan your transactions accordingly to avoid any potential disruptions.

Rest assured that your funds remain secure at all times.

If you require any assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

------------------------------------------------------------------

La red COELSA estará realizando un mantenimiento programado el 17 de agosto desde las 02:00 hasta las 04:00 ART. Durante este periodo, los depósitos y retiros en pesos argentinos (ARS) podrían experimentar retrasos o verse momentáneamente interrumpidos.

Te sugerimos planificar tus transacciones con anticipación para evitar posibles interrupciones.

Queremos brindarte la tranquilidad de que tus fondos van a estar seguros en todo momento.

Si necesitas ayuda, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com.

Aug 7, 16:29 UTC
Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Completed - The scheduled maintenance has been completed.
Aug 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 05:00 UTC
Scheduled - One of our service providers will conduct scheduled maintenance on Aug 14th, from 05:00 to 07:00 UTC. During this time, you may experience service degradation or temporary interruptions in our Argentinian pesos (ARS) deposit and withdrawal services.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.

Rest assured that your funds will remain secure at all times.

If you require any assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------

Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 14 de agosto, desde las 02:00 hasta las 04:00 ART. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).

Lamentamos cualquier inconveniente que esto pueda ocasionar y agradecemos tu comprensión. Te recomendamos planificar tus transacciones con anticipación para evitar posibles interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Aug 12, 19:37 UTC
Aug 13, 2025

No incidents reported.

Aug 12, 2025
Resolved - This incident has been resolved.
Aug 12, 22:33 UTC
Monitoring - A fix has been implemented, and we are monitoring the results.

-------------------------

Se ha implementado una solución, estamos monitoreando los resultados.

Aug 12, 21:59 UTC
Investigating - We are currently investigating an issue that is causing issues in completing SPEI MXN withdrawals. We have temporarily disabled withdrawals while we implement the fix.

We will provide another update as soon as we have more information.

We apologize for any inconvenience this may cause.

-------------------------------

Actualmente estamos investigando un problema que está causando que los retiros de SPEI MXN no se acrediten de manera normal. Desabilitamos de manera temporal los retiros mientras implementamos una solución.

Estaremos compartiendo actualizaciones en cuanto tengamos más información.

Disculpa las molestias.

Aug 12, 21:38 UTC
Aug 11, 2025

No incidents reported.

Aug 10, 2025
Completed - The scheduled maintenance has been completed.
Aug 10, 07:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 05:00 UTC
Scheduled - On August 10th, 2025, starting at 05:00 UTC, Bitso will be performing scheduled database maintenance for approximately 4 hours. This essential maintenance is to improve our overall service stability and performance.

During this window, the following operations will be temporarily disabled:
- Deposits and withdrawals of Mexican Peso (MXN), Colombian Peso (COP), Argentine Peso (ARS), Brazilian Real (BRL), USD via ACH or Wire, and USD deposits via Payoneer.
- Deposits and withdrawals of all cryptocurrencies.

We understand this may cause some inconvenience, and we appreciate your patience as we work to enhance our platform.

Once the maintenance is successfully completed, these services will be re-enabled immediately.

Please be assured that the security of your funds remains our top priority throughout this period.

If you require any assistance, please don't hesitate to contact our Customer Support team at https://support.bitso.com/.

-------------------------------------------------------------

Bitso realizará un mantenimiento programado de la base de datos comenzando el 9 de agosto de 2025 a las 23:00 CST | 10 de agosto de 2025 a las 00:00 COT & 02:00 ART, con una duración estimada de 4 horas. Este mantenimiento es esencial para mejorar la estabilidad y el rendimiento general de nuestra plataforma.

Durante este periodo, las siguientes operaciones estarán temporalmente deshabilitadas:
- Depósitos y retiros de Pesos Mexicanos (MXN), Pesos Colombianos (COP), Pesos Argentinos (ARS), Reales Brasileños (BRL), y USD a través de ACH o transferencias bancarias, así como depósitos en USD a través de Payoneer.
- Depósitos y retiros de todas las criptomonedas.

Lamentamos cualquier inconveniente que esto pueda causar y agradecemos tu paciencia mientras trabajamos para mejorar nuestra plataforma.

Una vez que el mantenimiento se complete, estos servicios se restablecerán de inmediato.

Queremos asegurarte que la seguridad de tus fondos sigue siendo nuestra máxima prioridad durante este periodo.

Si necesitas ayuda, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com/.

-------------------------------------------------------------

Em 10 de agosto de 2025, a partir das 02:00 BRT, a Bitso realizará uma manutenção programada do banco de dados com duração aproximada de 4 horas. Esta manutenção é essencial para melhorar a estabilidade e o desempenho geral do nosso serviço.

Durante este período, as seguintes operações serão temporariamente desabilitadas:
- Depósitos e saques de Peso Mexicano (MXN), Peso Colombiano (COP), Peso Argentino (ARS), Real Brasileiro (BRL) e USD via ACH ou Wire, e depósitos em USD via Payoneer.
- Depósitos e saques de todas as criptomoedas.

Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos sua paciência enquanto trabalhamos para aprimorar nossa plataforma.

Assim que a manutenção for concluída com sucesso, esses serviços serão reativados imediatamente.

Garantimos que a segurança dos seus fundos continua sendo nossa principal prioridade durante todo este período.

Se precisar de alguma assistência, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/.

Jul 29, 17:19 UTC
Aug 9, 2025
Resolved - The issue affecting SPEI MXN withdrawals has been fully resolved and the service is now stable. Our operations team is currently reviewing and processing any withdrawals that were stuck during the incident.

If you have any questions or are experiencing any further issues, please don't hesitate to contact our support team at https://support.bitso.com/.

Thank you for your patience and understanding.

-------------------------------

El problema que afectaba a los retiros de SPEI MXN ha sido resuelto por completo y el servicio ya es estable. Nuestro equipo de operaciones se encuentra actualmente revisando y procesando cualquier retiro que haya quedado atascado durante el incidente.

Si tiene alguna pregunta o si sigue experimentando algún problema, no dude en contactar a nuestro equipo de soporte en https://support.bitso.com/.

Gracias por su paciencia y comprensión.

Aug 9, 19:43 UTC
Monitoring - We're happy to report that SPEI MXN withdrawals are now flowing again. Our team is continuing to actively monitor performance to ensure stability. Thank you for your patience and understanding.

-------------------------------

Nos complace informarles que los retiros de SPEI MXN ya están funcionando de nuevo. Nuestro equipo continúa monitoreando activamente el rendimiento para garantizar la estabilidad. Gracias por su paciencia y comprensión.

Aug 9, 18:59 UTC
Update - SPEI MXN withdrawals are temporarily disabled while our team works to resolve the ongoing issue. We will let you know as soon as the service is restored. Thank you for your understanding.

-------------------------------

Los retiros de SPEI MXN están temporalmente deshabilitados mientras nuestro equipo trabaja para resolver el problema en curso. Les informaremos tan pronto como el servicio se haya restaurado. Gracias por su comprensión.

Aug 9, 17:31 UTC
Investigating - We are currently investigating an issue that is causing delays with SPEI MXN withdrawals. Our team is investigating the problem and is working to resolve it as quickly as possible.

We will provide another update as soon as we have more information.

We apologize for any inconvenience this may cause.

-------------------------------

Actualmente estamos investigando un problema que está causando retrasos en los retiros de SPEI MXN. Nuestro equipo está investigando el problema y está trabajando para resolverlo lo antes posible.

Proporcionaremos otra actualización tan pronto como tengamos más información.

Le pedimos disculpas por cualquier inconveniente que esto pueda causar.

Aug 9, 16:45 UTC
Aug 8, 2025

No incidents reported.